Privacy Policy

Privacy Policy

Welcome to Gofo Technologies. We respect your privacy and are committed to protecting the personal information you share with us when accessing our website or purchasing our IT services.

This Privacy Policy explains how we collect, use, store, process and protect your personal information.

This policy applies to all visitors, customers and individuals who interact with our website or use our services.

1. Information We Collect

We may collect the following categories of information when you interact with our website or purchase our services.

A. Personal Information

• Full name.
• Email address.
• Mobile number.
• Contact details.
• Billing name and address.
• Company or business name.
• GST details, where applicable.

B. Service-Related Information

Depending on the services purchased, we may collect:

• Domain registration information.
• Website requirements and business details.
• Hosting account information.
• Business email account details.
• Website content, images and documents.
• Technical specifications and project requirements.
• Domain, hosting and website configuration details.

C. Payment Information

Payments made through our website may be processed using third-party payment gateway providers.

We may receive payment confirmation, transaction reference numbers, payment status and other relevant transaction details.

Payment card numbers, CVV details, banking passwords and other sensitive payment credentials are handled by the respective payment service provider where applicable. We do not intentionally collect or store complete payment card credentials.

D. Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address.
• Browser type and version.
• Device information.
• Operating system.
• Website access time and date.
• Pages visited and referring websites.
• Cookies and similar tracking information, where enabled.

2. How We Use Your Information

We use the collected information for legitimate business and service-related purposes, including:

• Processing service enquiries and orders.
• Registering and managing domain names.
• Providing web hosting and business email services.
• Designing, developing and maintaining websites and web applications.
• Processing payments and generating invoices.
• Communicating service updates, renewals and payment reminders.
• Providing technical assistance and customer support.
• Improving our website, services and customer experience.
• Preventing fraud, unauthorised access and security threats.
• Meeting legal, accounting and regulatory requirements.
• Sending promotional or marketing communications where permitted by law and applicable consent requirements.

We will use personal information only for the purposes disclosed to you or otherwise permitted by applicable law.

3. Sharing of Information

Gofo Technologies does not sell or rent customers' personal information to third parties.

However, we may share relevant information with trusted third-party service providers when necessary to deliver our services.

These may include:

• Domain registration companies and domain registrars.
• Web hosting and server infrastructure providers.
• Business email service providers.
• Payment gateways and payment processors.
• Software, API and technology service providers.
• Website analytics and security service providers.
• Professional advisers, auditors and legal authorities where required.

Information will be shared only to the extent reasonably necessary for the relevant purpose, subject to applicable legal requirements and appropriate safeguards.

4. Domain Registration and Third-Party Services

When customers purchase domain registration, hosting, email or related services, certain personal and technical information may need to be shared with the relevant third-party providers.

Domain registration information may be processed by domain registrars and applicable registry operators according to their policies and relevant domain registration rules.

Third-party services operate under their own terms and privacy policies. Customers are encouraged to review those policies before using such services.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality and user experience.

Cookies may be used for:

• Website functionality.
• Remembering user preferences.
• Understanding website traffic and visitor behaviour.
• Website performance monitoring.
• Security and fraud prevention.

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Where required by applicable law, we will obtain appropriate consent before using non-essential cookies or tracking technologies.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access.
• Data theft.
• Accidental loss.
• Misuse or alteration.
• Unauthorised disclosure.

These measures may include access controls, secure hosting environments, password protection, security monitoring and other appropriate safeguards.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including:

• Providing purchased services.
• Maintaining customer accounts.
• Managing domain and hosting renewals.
• Providing technical support.
• Maintaining business and financial records.
• Complying with applicable legal obligations.
• Resolving disputes and enforcing agreements.

When information is no longer required, we will take reasonable steps to delete or anonymise it, subject to applicable legal retention requirements.

8. Customer Rights and Choices

Subject to applicable law, customers may have the right to:

• Request information about the personal data we process.
• Request correction or updating of inaccurate personal information.
• Request deletion of personal information where legally permissible.
• Withdraw consent for processing where the processing is based on consent.
• Raise concerns regarding the use of their personal information.
• Submit privacy-related complaints through our contact channels.

To exercise these rights, customers may contact us at:

Email: [email protected]

We may request reasonable information to verify your identity before processing a request.

Withdrawal of consent may affect our ability to continue providing certain services that depend on the relevant information.

9. Third-Party Website Links

Our website may contain links to external websites, payment gateways, software platforms or third-party service providers.

We are not responsible for the privacy practices, content or security of external websites.

Customers should review the respective privacy policies before sharing personal information with those websites.

10. Children's Privacy

Our website and IT services are intended primarily for businesses, professionals and individuals who can legally enter into service agreements.

We do not knowingly collect personal information from children in violation of applicable laws.

If we become aware that personal information has been collected unlawfully from a child, we will take appropriate steps in accordance with applicable legal requirements.

11. Marketing Communications

We may send customers service-related communications, including:

• Order confirmations.
• Payment receipts.
• Domain renewal reminders.
• Hosting and email renewal notifications.
• Project updates.
• Technical support communications.

Promotional and marketing communications will be sent subject to applicable consent and legal requirements.

Customers may opt out of promotional communications by contacting us or using the unsubscribe option where available. Essential service and transactional communications may continue where necessary.

12. Changes to This Privacy Policy

Gofo Technologies reserves the right to update or modify this Privacy Policy from time to time.

Any changes will be published on this page with an updated effective date.

Customers are encouraged to review this page periodically to stay informed about how their personal information is handled.

13. Grievance Redressal

If you have any questions, concerns or complaints regarding the collection, processing or use of your personal information, you may contact our Grievance Officer.

We will acknowledge and address complaints within the timelines prescribed under applicable law.

14. Contact Us

For questions regarding this Privacy Policy or your personal information, please contact:

Gofo Technologies
Website: www.gofotechnologies.com
Email: [email protected]
Location: Bengaluru, Karnataka, India